Frequently Asked Questions
What materials are your jewelry pieces made from?
Material information is listed in each product description. We carefully select pieces designed for beauty, quality, and everyday wear.
How long will it take to receive my order?
Orders are typically processed within 1–3 business days. Once shipped, delivery times vary based on location and carrier.
Do you offer returns or exchanges?
Yes. We accept eligible returns and exchanges within 14 days of delivery. Please visit our Returns & Exchanges page for full details.
Are earrings eligible for returns?
For hygiene reasons, earrings are final sale and cannot be returned or exchanged.
How should I care for my jewelry?
To keep your jewelry looking its best:
- Remove before swimming, showering, or exercising.
- Avoid direct contact with perfumes, lotions, and chemicals.
- Store in a dry place when not in use.
- Use a soft jewelry cloth for cleaning.
Is your jewelry hypoallergenic?
Material details vary by piece and are listed in each product description. If you have questions about a specific item, please contact us before purchasing.
Do you offer gift packaging?
Many of our pieces arrive beautifully packaged and ready for gifting.
How can I contact ALC & Pearl?
You can reach us through our Contact page or by emailing us at:
Can I follow ALC & Pearl on social media?
Absolutely! We'd love to connect with you.
✨ Tag us on Instagram and TikTok @alcandpearl for a chance to be featured.